Shipping Policy

Effective Date: [Insert Date]

Thank you for visiting and shopping with Ruff City Pet LLC. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Ruff City Pet LLC, you acknowledge and agree to the shipping terms outlined below.

1. Shipping Locations

Ruff City Pet LLC currently ships orders within the United States only.

At this time, we do not offer international shipping.

Shipping availability to Alaska, Hawaii, U.S. territories, or APO/FPO addresses may vary depending on the shipping method and carrier. Any applicable restrictions or additional shipping charges will be displayed at checkout or communicated to the customer when applicable.

2. Order Processing Time

All orders are generally processed within 2–3 business days after the order is successfully placed.

Orders are processed Monday through Friday, excluding applicable holidays.

Orders are not normally processed or shipped on weekends or holidays.

Please note that the order processing time is separate from the carrier's transit time. Processing an order does not mean that the order will arrive within 2–3 business days.

During periods of high order volume, holidays, promotions, severe weather, or other circumstances outside our control, processing times may be longer than usual.

If we anticipate a significant delay in processing your order, we will make reasonable efforts to contact you using the email address or telephone number provided with your order.

3. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed during checkout when applicable.

Delivery times provided at checkout or elsewhere on the website are estimates and are not guaranteed delivery dates.

Once an order has been shipped, the carrier is responsible for transporting and delivering the package. Carrier delays may occur due to weather, holidays, transportation issues, high shipping volume, incorrect or incomplete addresses, or other circumstances outside the control of Ruff City Pet LLC.

4. Shipping Rates

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may vary based on factors including the destination, package size, package weight, shipping method, and order total.

Ruff City Pet LLC reserves the right to change shipping rates or available shipping methods at any time. Any applicable shipping charges will be presented to you before your order is completed.

5. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number and applicable carrier information.

Tracking information may take up to 24–48 hours to become available or update after the shipment has been processed by the carrier.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive packages when necessary.

6. Local Delivery

Where local delivery is offered, availability will be based on the delivery area and other applicable requirements displayed at checkout or on the website.

Local delivery times are estimates and may vary based on order volume, weather, traffic, holidays, and other circumstances.

Additional local delivery terms, fees, or eligibility requirements may apply and will be communicated at the time of purchase.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Ruff City Pet LLC is not responsible for delays, additional shipping charges, returned packages, or delivery problems resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at info@ruffcitypet.com or 717.951.3091.

We will make reasonable efforts to accommodate address-change requests before an order ships; however, we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address.

8. Lost, Delayed, or Missing Packages

If your order appears to be delayed, please first review the tracking information provided by the shipping carrier.

If the tracking information indicates that your package has been delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and with the applicable carrier.

If you are still unable to locate your package, please contact us at info@ruffcitypet.com so we can assist you.

Ruff City Pet LLC cannot guarantee replacement or reimbursement for packages that are confirmed by the carrier as delivered, particularly when the customer has provided an incorrect address or the package was left at the designated delivery location.

Any claims involving lost or missing shipments will be reviewed on a case-by-case basis and subject to applicable law and carrier policies.

9. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and its contents with photographs and contact us as soon as reasonably possible.

Please email photographs and details of the damage to info@ruffcitypet.com.

We will review the situation and work with you to determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Carrier Delays and Circumstances Outside Our Control

Ruff City Pet LLC is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Holidays

• Carrier disruptions

• Transportation delays

• High shipping volumes

• Labor disruptions

• Incorrect or incomplete addresses

• Government restrictions or requirements

• Other unforeseen circumstances

We will make reasonable efforts to assist customers when shipping issues occur, but delivery dates provided by carriers are estimates and are not guaranteed.

11. Returns and Refunds

Shipping-related issues involving returns, exchanges, refunds, damaged products, defective products, or incorrect items are addressed in our Return & Refund Policy.

Please review that policy before returning any product.

12. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact us:

Ruff City Pet LLC
Email: info@ruffcitypet.com
Phone: 717.951.3091

We are happy to assist with questions regarding your shipment or order.