Terms of Service

Effective Date: September 16th, 2026

Welcome to Ruff City Pet LLC. Throughout these Terms of Service, the terms "Ruff City Pet," "we," "us," and "our" refer to Ruff City Pet LLC.

Ruff City Pet LLC operates this website and online store, including all related information, content, features, tools, products, and services made available through the website (collectively, the "Services"). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service ("Terms") govern your access to and use of our website and Services and apply to all visitors, customers, and other users of the website.

Please read these Terms carefully before accessing or using our website. They contain important information regarding your legal rights and obligations, including provisions concerning orders, payments, shipping, intellectual property, disclaimers, limitations of liability, and dispute-related matters.

By accessing, browsing, or using our website or purchasing products from us, you agree to be bound by these Terms and any policies referenced or incorporated into these Terms, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, you should not access or use our website or Services.

1. Eligibility and Account

By using our Services, you represent that you are at least the age of majority in your state of residence or that you are the age of majority and have given permission for any minor dependents under your care to use the Services on devices you own, purchase, or manage.

When using our Services or placing an order, you may be asked to provide information including your name, email address, billing information, payment information, and shipping information.

You agree that all information you provide to Ruff City Pet LLC is accurate, current, and complete and that you have the legal right to provide such information.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.

You may not sell, transfer, assign, or otherwise provide your account to another person without our prior written permission.

2. Website and Service Use

You may use our Services only for lawful purposes and in accordance with these Terms.

You agree not to use the website in any manner that could damage, disable, overburden, or impair the website or interfere with another person's ability to use the Services.

We reserve the right to refuse service, restrict access, suspend accounts, or terminate access to the Services when reasonably necessary to protect our business, website, customers, users, or rights, or when permitted by applicable law.

3. Our Products

We make reasonable efforts to display and describe our products as accurately as possible.

Product photographs, colors, sizes, descriptions, specifications, and other details may vary slightly from the actual product due to lighting, photography, manufacturing variations, screen settings, device settings, or other factors.

We do not guarantee that the appearance, color, size, functionality, or other characteristics of a product will exactly match how it appears on your device or meet your individual expectations.

Product descriptions, pricing, availability, specifications, and other information may be changed or updated at any time.

We reserve the right to discontinue products or limit the quantities of products available for purchase, subject to applicable law.

4. Pet Product Safety

Customers are responsible for selecting products that are appropriate for their individual pets.

Because every animal is different, Ruff City Pet LLC cannot guarantee that every product is suitable for every pet.

When using pet products, customers should:

• Select products appropriate for their pet's size, age, behavior, and activity level.

• Follow all product instructions, warnings, labels, and manufacturer recommendations.

• Supervise pets when introducing or using new toys, accessories, enrichment products, or other pet items.

• Inspect products regularly for damage or deterioration.

• Immediately remove damaged or broken products from the pet's access.

• Use products only for their intended purpose.

No pet toy or other pet product should be assumed to be indestructible unless specifically stated by the manufacturer.

Ruff City Pet LLC is not responsible for injuries, damages, or losses resulting from misuse, improper selection, failure to supervise, failure to inspect, or use of a product contrary to its instructions, except to the extent liability cannot legally be excluded or limited.

5. Pet Health Disclaimer

Information provided through our website, including articles, product descriptions, educational materials, or other content, is provided for general informational and educational purposes only.

Ruff City Pet LLC is not a veterinary practice and does not provide veterinary diagnosis, treatment, or professional veterinary advice.

Nothing on our website should be considered a substitute for consultation with a licensed veterinarian or qualified animal-health professional.

Always consult your veterinarian regarding your pet's health, medical conditions, allergies, dietary needs, medications, supplements, or treatment options.

Do not delay, discontinue, or change professional veterinary care based solely on information obtained through our website.

6. Orders and Order Acceptance

When you place an order through our website, you are submitting an offer to purchase the products in your order.

Submitting an order does not guarantee that Ruff City Pet LLC will accept the order.

We reserve the right to accept, decline, limit, or cancel an order for reasons permitted by applicable law, including product availability, pricing or listing errors, suspected fraud or unauthorized transactions, shipping limitations, or other circumstances affecting our ability to fulfill the order.

Your order is accepted when we send an order confirmation or otherwise communicate acceptance of your order.

We may contact you using the email address, phone number, or other contact information provided with your order if we need additional information or if there is an issue with your order.

If we cancel an order after payment has been processed, we will issue an appropriate refund in accordance with applicable law.

Customers may not purchase products for unlawful purposes or for unauthorized commercial resale unless expressly authorized by Ruff City Pet LLC.

7. Prices, Taxes, and Billing

Prices displayed on our website are subject to change without notice.

The price charged for a product will generally be the price displayed at the time the order is placed, subject to correction of obvious errors or other circumstances permitted by law.

Applicable sales tax, shipping charges, and other applicable charges will be displayed at checkout when applicable.

Promotional pricing and discounts may be subject to additional terms and conditions.

We reserve the right to correct pricing errors and, where permitted by law, cancel orders affected by an obvious pricing error. If payment has already been processed for an order that we cancel, we will issue an appropriate refund.

You agree to provide accurate and current billing, payment, shipping, and contact information.

You represent that you are authorized to use the payment method submitted with your order.

8. Promotions and Discount Codes

Ruff City Pet LLC may offer promotions, discounts, coupon codes, free-shipping offers, or other special offers from time to time.

Promotions may be subject to additional terms, expiration dates, product exclusions, minimum purchase requirements, or other restrictions.

Unless expressly stated otherwise:

• Promotional offers cannot be combined.

• Discount codes have no cash value.

• Discount codes may not be sold or transferred.

• Promotions may not be applied retroactively to previous purchases.

• We reserve the right to correct errors or discontinue a promotion when permitted by law.

If promotional terms conflict with these Terms, the specific promotional terms will control for that promotion.

9. Shipping and Delivery

Ruff City Pet LLC currently ships within the United States only.

Order processing, shipping methods, estimated delivery times, shipping charges, local delivery information, tracking, damaged packages, lost packages, and other shipping matters are governed by our separate Shipping Policy.

All stated delivery times are estimates unless expressly stated otherwise.

We are not responsible for carrier delays or other delays outside our reasonable control. However, nothing in these Terms is intended to limit any rights customers may have under applicable law regarding delayed shipments or order cancellations.

If we learn that we cannot ship an order within the timeframe represented to you, we will provide any notice, cancellation opportunity, consent opportunity, or refund required by applicable law. Federal rules governing Internet merchandise orders can require sellers to obtain consent to certain shipping delays or provide refunds when an order cannot be shipped as promised. FFederal Trade Commission+1

Please review our Shipping Policy for complete shipping information.

10. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, cancellations, damaged products, defective products, and incorrect orders are governed by our separate Return & Refund Policy.

Please review that policy before placing an order and before requesting a return or refund.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited under applicable law.

11. Intellectual Property

The Services and their contents, including but not limited to text, logos, trademarks, service marks, graphics, photographs, images, videos, audio, product descriptions, product designs, artwork, layouts, software, and other materials, are owned by or licensed to Ruff City Pet LLC, Shopify, or applicable third-party licensors and are protected by applicable intellectual property laws.

These Terms permit you to access and use the Services for personal, non-commercial purposes.

Except as expressly permitted by us in writing or by applicable law, you may not:

• Copy, reproduce, modify, or distribute our content.

• Create derivative works from our content.

• Republish or commercially exploit website content.

• Publicly display or perform our content.

• Remove copyright, trademark, or other proprietary notices.

• Use our trademarks, logos, photographs, or other intellectual property without permission.

• Systematically download, scrape, or reproduce substantial portions of our website.

Ruff City Pet LLC's names, logos, product names, service names, designs, and slogans may constitute trademarks owned by Ruff City Pet LLC or its licensors.

Shopify's name, trademarks, logos, and related intellectual property belong to Shopify or its applicable owners.

All rights not expressly granted are reserved.

12. Customer Reviews, Feedback, Photos, and Other Submissions

You may have opportunities to submit reviews, photographs, videos, comments, suggestions, feedback, testimonials, or other content through our Services ("User Content").

You are responsible for the User Content you submit and represent that you have the necessary rights and permissions to submit it.

You agree that your User Content will not:

• Be fraudulent or intentionally misleading.

• Infringe another person's intellectual property, privacy, publicity, or other rights.

• Contain unlawful, threatening, defamatory, obscene, or malicious material.

• Contain viruses, malware, or other harmful code.

• Impersonate another person.

• Misrepresent your identity or experience with our products.

You retain ownership of User Content that you lawfully own.

By submitting User Content, you grant Ruff City Pet LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, and format that content as reasonably necessary to operate, promote, and provide our Services, subject to applicable law.

This license does not give Ruff City Pet LLC ownership of your User Content.

We may moderate or remove User Content that violates these Terms or applicable law.

We do not prohibit or penalize customers for posting honest reviews or opinions about our products, services, or business. Nothing in these Terms is intended to restrict rights protected by applicable law, including the Consumer Review Fairness Act. FFederal Trade Commission

If we offer an incentive for submitting a review, we will not condition the incentive on the review expressing a particular positive or negative sentiment. Where applicable, disclosures concerning incentives or other material connections should be made in accordance with applicable law. FFederal Trade Commission+1

13. Third-Party Services and Links

Our Services may include functionality, tools, content, or links provided by third parties.

Third-party services may have their own terms and privacy policies.

Ruff City Pet LLC does not control third-party websites or services and is not responsible for their content, availability, policies, products, services, or practices.

Your use of third-party services is at your own discretion and subject to the applicable third party's terms and policies.

14. Shopify

Our store is powered by Shopify, which provides the ecommerce platform through which we offer our products and Services.

Purchases made through our store are transactions between you and Ruff City Pet LLC.

Shopify is not responsible for the products we sell, the fulfillment of our orders, or the performance of our products.

Shopify's role in providing the ecommerce platform is governed by Shopify's applicable terms and policies.

15. Privacy

Your submission of personal information through our website is governed by our separate Privacy Policy.

Please review our Privacy Policy for information regarding how Ruff City Pet LLC collects, uses, stores, and protects personal information.

Because our store is powered by Shopify, Shopify may also process information in connection with your use of the Services. Additional third-party service providers may process information as necessary to provide payment processing, shipping, analytics, communications, website functionality, and other services.

16. Prohibited Uses

You may use our Services only for lawful purposes.

You may not use the Services:

• For any unlawful purpose.

• To violate applicable federal, state, or local laws.

• To infringe the intellectual property or other rights of Ruff City Pet LLC or others.

• To submit false or misleading information.

• To impersonate another person or entity.

• To harass, threaten, abuse, or harm others.

• To transmit viruses, malware, or other harmful code.

• To interfere with or disrupt the operation or security of the Services.

• To collect or misuse another person's personal information.

• To spam, phish, or engage in fraudulent activity.

• To use automated systems, bots, crawlers, scrapers, or similar technologies to access or collect website content without authorization.

• To circumvent security, authentication, or access-control measures.

• To reproduce, copy, resell, or exploit the Services without our written permission.

• To engage in any activity that could expose Ruff City Pet LLC, Shopify, or others to unlawful liability.

We reserve the right to suspend or terminate access to the Services for violations of these Terms, subject to applicable law.

17. Accuracy, Errors, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time.

Where permitted by law, we may cancel or modify an order affected by an error and provide an appropriate refund if payment has already been processed.

Nothing in this section limits rights or remedies that cannot legally be excluded.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and website content are provided on an "as is" and "as available" basis.

Except where expressly provided otherwise or required by law, Ruff City Pet LLC does not warrant that:

• The Services will always be available or uninterrupted.

• The Services will be error-free or secure.

• Website content will always be accurate, complete, or current.

• The Services will meet every user's individual expectations.

• Any particular product will be appropriate for every pet or individual customer.

To the fullest extent permitted by applicable law, Ruff City Pet LLC disclaims implied warranties and conditions, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not permit certain warranty exclusions or limitations, so portions of this section may not apply to you.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Ruff City Pet LLC and its owners, officers, employees, affiliates, agents, contractors, service providers, licensors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the Services or products purchased through the Services.

This may include, where permitted by law, loss of profits, revenue, savings, data, or replacement costs.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability that applicable law prohibits us from disclaiming.

20. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Ruff City Pet LLC and its owners, officers, directors, employees, agents, contractors, service providers, licensors, and affiliates from claims, liabilities, damages, losses, and reasonable expenses arising from:

1. Your violation of these Terms.

2. Your violation of applicable law.

3. Your infringement or violation of another person's rights.

4. Your misuse of the Services.

This provision does not require you to indemnify Ruff City Pet LLC for claims caused by our own conduct where such indemnification would be prohibited by applicable law.

21. Termination

These Terms remain effective unless terminated by you or Ruff City Pet LLC.

You may stop using the Services at any time.

We may suspend or terminate your access to the Services when permitted by applicable law if we reasonably believe you have violated these Terms or if continued access presents a risk to our website, business, customers, or other users.

Termination does not affect rights or obligations that arose before termination or provisions that by their nature should survive termination, including intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute-related provisions.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain in effect.

23. Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

These Terms, together with the policies and agreements expressly incorporated by reference, constitute the agreement between you and Ruff City Pet LLC concerning your use of the Services and supersede prior or contemporaneous agreements concerning the same subject matter.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Ruff City Pet LLC may assign or transfer its rights and obligations under these Terms as permitted by law, including in connection with a merger, acquisition, sale of assets, corporate restructuring, or similar transaction.

25. Governing Law and Venue

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute concerning these Terms or the Services shall be brought in a court of competent jurisdiction located in Pennsylvania, unless applicable law requires otherwise.

Nothing in this section limits any rights a consumer may have under mandatory consumer-protection laws applicable to that consumer.

26. Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

Ruff City Pet LLC reserves the right to update, modify, or replace portions of these Terms by posting an updated version on our website.

When required by applicable law, we will provide notice of material changes and specify when those changes become effective.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

27. Contact Information

Questions about these Terms of Service should be sent to:

Ruff City Pet LLC
Email: info@ruffcitypet.com
Phone: 717.951.3091